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Our Five-Step Process ensures consistent and reliable support for every service request.
Here is how it works.

1. We accept your work ticket and assign a Support2Go technician.

2. Our technician contacts you to introduce himself and establish a point of contact with your company, to verify the support request, to verify the appointment time, and to determine the on-site contact person.

3. Our technician arrives on location at the appointed time, notifies the on-site contact person, notifies your contact person, and begins the service.

4. Our technician completes the service work, completes a Support2Go Service Report, and processes your paperwork as needed.

5. Our technician confirms your client’s satisfaction and reports the results to your contact person.

Our technicians carry smart phone devices to provide regular status updates via E-mail, Text or a phone call. This keeps you current with the status of your service request.

Our Staff

Support2Go technicians are experienced, professional, and discreet. We have security clearance to work on projects for the Tennessee Bureau of Investigation and the Social Security Administration in Nashville. Our technicians are:

• Seasoned
• Thoroughly trained
• Highly skilled
• Diversely experienced
• Analytical
• Proficient
• Cisco trained
• Properly certified